1.2. Read the statement below and answer the following question: You work for ABC organization which has been in existence for 25 years. This organization has of late lost a lot of its market share to competitors because of its bureaucracy and unwillingness to embrace change and have been affected by the Covid-19 pandemic due to lack of readiness and response. In a changed retail market, small retailers seek the way to improve their competitiveness.

a) Evaluate with top management on how they can identify areas to change and what they should do to have a competitive advantage and to implement the desired changes to bring about a turnaround for the better