Question: 17. Loopknot Inc. has recently incorporated bots into their customer service center and sales team. These bots autonomously provide solutions to problems that customers have

17. Loopknot Inc. has recently incorporated bots into their customer service center and sales team. These bots autonomously provide solutions to problems that customers have online or over the phone and upsell products and services based on the customer's needs and wants. These bots are examples of:

A. CRM platforms

B. Artificial intelligence

C. Digital selling

D. Crowdsourcing

14. Kate always ends her prospecting emails with messages that encourage the customer to sign up for her company's newsletter, try a sample of the product, or watch the marketing videos her company has posted. Kate is using:

A. A call to Action

B. A bot

C. Crowdsourcing

D. Authenticity

13. Since most of Mick's prospects live in other countries he uses videoconferencing (i.e., Skype) and email more than the average salesperson. A key component of Mick's selling strategy is:

A. Traditional selling

B. Artificial intelligence

C. Social selling

D. Digital selling

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