1.Develop a communications strategy for implementing your proposed continuous improvement initiatives that includes:

a.two to three communications objectives

b.at least two audiences, for example, senior management, work teams, or individual employees

c.at least two methods of communication or media.

2.Develop a short (less than one page) procedure for informing teams of the outcomes of continuous improvement activities.

3.Develop a monitoring strategy for an area of team performance identified in the scenario. Include:

a.targets (aligned with or consistent with organisational goals)

b.standards (compliant with relevant legislation, policies and procedures)

c.KPIs

d.responsibilities for recording and reporting

e.timelines

f.technology and systems used for capture, storage and reporting of performance information.

4.Develop a short (less than one page) procedure for managers and special continuous improvement teams to run continuous improvement sessions; for example, if poor performance is observed through monitoring systems.

Your procedure should:

a.outline how to run a team session to capture opportunities for improvement and share required knowledge

include at least one measure to ensure adherence to legislative requirements such as health and safety, privacy, or anti-discrimination