1.Develop a continuous improvement policy.

Review your research notes.

Develop a Continuous Improvement Policy for CBSA using the organisation's Policy & Procedures Template (accessible via the CBSA website). As a minimum, your policy must include:

-Purpose of the policy

-Scope of the policy

-Continuous improvement principles

-Continuous improvement model

-Continuous improvement implementation

-Staff participation and communication

-Tools to support the continuous improvement process

-Responsibilities

Ensure that your policy is written in a suitable format and complies with relevant legislative requirements.

2.Develop continuous improvement tools.

Develop two continuous improvement tools identified through your research (for example, continuous improvement register and forms, feedback forms, intranet forms/surveys) to record work performance

You must refer to these in the Continuous Improvement Policy as applicable