1.Develop a continuous improvement policy.

Review your research notes.

Develop a Continuous Improvement Policy for CBSA using the organisation's Policy & Procedures Template (accessible via the CBSA website). As a minimum, your policy must include:

-Purpose of the policy

-Scope of the policy

-Continuous improvement principles

-Continuous improvement model

-Continuous improvement implementation

-Staff participation and communication

-Tools to support the continuous improvement process

-Responsibilities

Ensure that your policy is written in a suitable format and complies with relevant legislative requirements.