1.Discuss five management functions.

2 a) Explain the managerial roles identified by Mintzberg

b) Explain how management behaviour can empower employees

3 a) Explain why technical and interpersonal skills are important to the manager, supervisor or team leader's job.

b) Explain why conceptual, diagnostic and political skills are important to the manager, supervisor or team leader's job.

4. a) Identify the typical issues covered in an organisation's code of ethics.

b) What advantages are gained from a code of ethics for the organisation, for the manager and for employees?

5. a) Define the term 'influential manager'

b) Describe two influencing skills.

6. a) Outline the relationship between effective communication and effective management.

b) Discuss the characteristics of effective management communication.

7. a) Briefly explain the elements in the communication process.

b) Discuss barriers to communication.

8. a)How does a consultative approach contribute to positive workplace relationships?

b) Describe strategies used by managers, supervisors or team leaders who handle diversity successfully

9 a) Identify nine interpersonal styles and choose the one that reflects your communication style at work.

b) How does an individual's self-concept influence the way they relate to others?

10 a) Differentiate management functions and leadership functions and give four examples of each function.

b) Identify seven leadership tasks.

11 a) Briefly describe the motivators that cause satisfaction at work

b) What is the role of the hygiene factors?

12. What are the factors that stimulate high performance in teams?

13 a) How does the work environment influence a team?

b) What are the major influences on a team's culture?

c)How does a team's culture become embedded?

14. 'Managers must protect the dignity, worth and welfare of the persons with whom they work.' Discuss this statement.

15 a) Define the term 'empowerment'

b) Describe the features of team members who are able to take on power

c) Identify the keys to empowerment

d) How can managers encourage responsibility and accountability?

16. Identify and define three general styles of leadership.

17. Identify the five styles of leadership in the Blake Mouton managerial grid

18. Describe the types of leadership in the Tannenbaum and Schmidt continuum

19. Define and give examples of role modelling by leaders

20 a) Identify the two broad categories of emotional competence

b) What are the five essential components in the emotional competence framework?

c) How does emotional competence contribute to a leader's effectiveness?

21. a) Discuss the three types of needs in McClelland's needs-based motivational model.

b) Why should leaders have knowledge of McClelland's model?

c) Think of a leader of a team or group with which you are familiar and describe the way that person motivates the group. What do you think are the strengths and weaknesses of their approach?

22. a) Why is networking an important part of leadership?

b) Identify three types of networking and explain the purpose of each

c) Identify THREE networking opportunities that you can identify that would help you in developing your leadership skills