Question: 1,How might you establish precise and measurable specifications for intangible needs such as the front suspension looks great? 2. Why are some customer needs difficult

1,How might you establish precise and measurable specifications for intangible needs such as the front suspension looks great?

2. Why are some customer needs difficult to map to a single metric?

4. Can poor performance relative to one specification always be compensated for by high performance on other specifications? If so, how can there ever really be a marginally acceptable value for a metric?

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