1-Subject line is optional in Adjustments messages

Select one: True False

2-In extending sympathy refer to the loss or tragedy directly but sensitively.

Select one: True False

3-In adjustment messages Apologize if appropriate, and admit negligence.

Select one: True False

4-In answering congratulatory messages tell how good the message made you feel.

Select one: True False

5-Be careful about revealing company information, even in a personal blog

Select one: True False

6-Passive-voice verbs focus attention on actions rather than on personalities. They are useful in being tactful.

Select one: True False

7-In closing bad news messages go for endings that sound canned, insincere, inappropriate, or self-serving.

Select one: True False

8-Most good will message are fairly long

Select one: True False

9- Protection as a goal in communicating bad news means making the message so clear that no further correspondence is necessary.

Select one: True False