Question: 1.Visually identifying and organizing every encounter a customer has or had with your company or brand are commonly referred to as _____. Customer Purchase Mapping
1.Visually identifying and organizing every encounter a customer has or had with your company or brand are commonly referred to as _____.
- Customer Purchase Mapping
- Buyer Journey
- Customer Experience Mapping
2.what are the benefits of customer segmentation to a digital marketer
- Market to each group of customers differently
- Determine profit potential for each group customers
- Improved customer service and increase in customer retention/loyalty
- Competitive advantage
- All of the above
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