Question: 1.Visually identifying and organizing every encounter a customer has or had with your company or brand are commonly referred to as _____. Customer Purchase Mapping

1.Visually identifying and organizing every encounter a customer has or had with your company or brand are commonly referred to as _____.

  1. Customer Purchase Mapping
  2. Buyer Journey
  3. Customer Experience Mapping

2.what are the benefits of customer segmentation to a digital marketer

  1. Market to each group of customers differently
  2. Determine profit potential for each group customers
  3. Improved customer service and increase in customer retention/loyalty
  4. Competitive advantage
  5. All of the above

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