Question: 1.With reference to high-performance work systems, would you consider Amys Ice Creams a highperformance organization? Why or why not? (15 marks) 2. Generally, a small

1.With reference to high-performance work systems, would you consider Amys Ice Creams a highperformance organization? Why or why not? (15 marks)

2. Generally, a small ice cream shop such as Amys cannot afford to pay store workers very high wages. How well do you think the company can achieve high employee satisfaction without high pay? What can it do to foster satisfaction besides the efforts described here? (15 marks)

3.Discuss the steps involved in the performance management process. (30 marks)

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