Question 1 The current challenges in operations management are: a) Globalization b) Supply-chain partnering c) Sustainability d) Lean operations e) All of the above Question 2 Services often: a) are tangible. b) are standardized. c) are knowledge based. d) are low in customer interaction. e) have consistent product definition. Question 3 Productivity: a) can use many factors as the numerator. b) is the same thing as production. c) increases at about 0.5% per year. d) is dependent upon labor, management, and capital. e) is the same thing as effectiveness. Question 4 Stakeholders are those with a vested interest in an organization, including: a) customers, b) suppliers, c) owners, d) employees, e) all of the above