$2\mathrm{.}1$ Define the term $$labour dispute$,$ by means of an example from the case study. $(5)$

$2\mathrm{.}2$ Describe any five mechanisms that can be applied in the settlement of disputes.

$(15)$

$2\mathrm{.}3$ Section $150$ of the Labour Relations Act gives the CCMA the right to intervene and

facilitate a resolution in a protracted dispute, but the commission$$s proposal is not

binding on the parties. List other major provisions of the Labour Relations Act. $(5)$

$2\mathrm{.}4$ The ongoing wage dispute between power utility Eskom and trade unions could be

resolved soon, but it all depends on whether the two major unions $$ the National

Union of Metalworkers of South Africa $($Numsa$)$ and the National Union of

Mineworkers $($NUM$)$ receive mandates from their members to sign the latest wage

proposal. Shop stewards have an important role to play in the functioning of union

activities. Describe any five duties of a shop steward to NUM and Numsa. $(5)$