2. Surface-level diversity Managers should strive to create a work environment where all employees feel comfortable and able to do their jobs. However, they must do this with the understanding that people's initial impressions and stereotypes are based on a person's age, sex, or race/ethnicity or surface-level diversity Management at Work Managers, as well as employees, can make assumptions about others based on surface-level diversity, Eleanor is a manager at a publishing company and is reading through a pile of Job applications. She is trying to figure out the year each applicant was born from his or her educational history. Those born before 1970 she puts in the no-call pile, and those born after she will include in the potential Intervi Sex mental or physical ability age This is an In the victims of which are almost always older workers, race or ethnicity A persons is most often the focus of discriminatory actions