Managers should strive to create a work environment where all employees feel comfortable and able to do their jobs. However, the tendency to categorize a person based on surface-level differences, or those characteristics that are complicate this endeavor. Management at Work Managers, as well as employees, can make assumptions about others based on surface-level diversity. Hannah is a manager at an architecture firm and is interviewing candidates for both a part-time and full-time position. Hannah is considering any applicants who have indicated they have limited physical abilities for the part-time position only, regardless of their qualifications or desire for full-time work. The most frequently brought charges of unfair discrimination are based on