23. Once you understand the "why" behind a client coming in and you have asked the questions that need to be asked, then you can start to build ___________.

1. Trust
2. Authenticity
3. Value
4. None of the above

24. When it comes to sales psychology, you have to work very hard to:

1. Close the sale
2. put yourself in the position of the prospect
3. Give the prospect space
4. None of the above

25. One way to incorporate a dynamic element into your online assessment is to ask the client to take videos of:

1. Push-ups
2. Squats
3. Lunges
4. All of the above

26. When a client fills out an intake form, its only purpose is to find out what their goals are.

• True
• False

27. When it comes to client feedback:

1. Less is better than more
2. More is better than less
3. Consistent is better than inconsistent
4. Inconsistent is better than Consistent

28. According to Salary.com the average person wastes and average of ____ hours per day.

1. 1
2. 3
3. 2
4. 4