Question: 3 . 1 4 Responding to a Complaint ( LO 3 - 4 t LO 3 - 6 ) You're Director of Corporate Communications: the

3.14

Responding to a Complaint

(

3 - 4

3 - 6)

You're Director of Corporate Communications: the employee newsletter is produced by your office. Today you get this e

-

mail message from Caroline Huber:

Respond to Caroline. And send a message to your staff, reminding them to edit newsletter stories as well as external documents to replace biased language.

Subject: Complaint about Sexist Language

The arlicle about the "Help Desk" says that Martina Luna and I "are the key customer service representatwes "manning" the desk." I don't MAN anything! I WORK.

3.14 Responding to a Complaint (LO 3-4 t LO 3-6) You're

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