3. An acknowledgment letter should be a short, polite note in the form of a(n)

a) letter

b) email message

c) memo

d) All of the above can serve as an acknowledgment letter

4. The two broad categories of inquiries include those that benefit the recipient and those that

a) benefit the writer

b) benefit a third party

c) answer the writer

d) answer the recipient

5. When responding to inquiry, how should you deal with questions that are silly or have a seemingly obvious answer?

a) Ignore them

b) Answer them, but tactfully let the writer know that the question is a bit silly

c) Forward these questions to someone else

d) Respond as courteously and as completely as you can