3. Case study When Jenny was working as an administrator, she had an employee Jack who was bright, and a great worker, so Jenny often appreciated his candour as it related to day-to-day problem-solving. But, when he cornered Jenny in front of the whole team and told her she was going about a task incorrectly, she was stunned. In an instant, he had destroyed her credibility with the team (shattered her confidence).Jenny pulled him aside to discuss the issue but it worsened the situation as it was different from the approach of the old manager. Over time it was recognized that Jenny's approach worked well as well, but it took long time for Jenny to recover from the damage occurred to her confidence and her authority.

3.1 Outline the principle that Jack didn't follow to give feedback to Jenny ?What are the basic principles to take into account when giving feedback? List 2 (two) indicators that show a person is being defensive.

3.2 Outline the three levels of feedback that can be requested. Outline two questions to use as part of a reflective and evaluative process of your communication skills in providing feedback

3.3 How do you think Jenny should have taken care of herself and what additional support she would require to support herself in this scenario?