When Jenny was working as an administrator, she had an employee Jack who was bright, and a great worker, so Jenny often appreciated his candor as it related to day-to-day problem-solving. But, when he cornered Jenny in front of the whole team and told her she was going about a task incorrectly, she was stunned. In an instant, he had destroyed her credibility with the team (shattered her confidence). Jenny pulled him aside to discuss the issue but it worsened the situation as it was different from the approach of the old manager. Over time it was recognized that Jenny's approach worked well as well, but it took a long time for Jenny to recover from the damage that occurred to her confidence and her authority.
 

 

 

Outline the principle that Jack didn't follow to give feedback to Jenny? What are the basic principles to take into account when giving feedback? List 2 (two) indicators that show a person is being defensive.

Answer rating: 100% (QA)

I Principle Jack Didnt Follow i Jack didnt follow the principle of providing constructive feedback p... View the full answer