3. Describe two communication incidents you have experienced recently in which active listening and empathetic listening...

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3. Describe two communication incidents you have experienced recently in which active listening and empathetic listening outcome for each occasion. 4. Of the six communication and listening roadblocks, which three do you think CSR's should most avoid using when serving customers? 3. Describe two communication incidents you have experienced recently in which active listening and empathetic listening outcome for each occasion. 4. Of the six communication and listening roadblocks, which three do you think CSR's should most avoid using when serving customers?