3. Empathy 4. Exceptional service DECISION MAKING AT WORK ert 8.4 Career Advancement or Job Security? At a recent customer service conference, there was a debate among customer service managers as to whether it is best to hire a CSR who is more concerned with job security or one who is more interested in career advancement. Be prepared to partici- pate on either side of the debate by preparing a defense for the following two statements. 1. Defend: When hiring a CSR, it is better to offer stability and longevity on the job over any other factor. Doing so will result in finding a better employee. 2. Defend: When hiring a CSR, it is better to offer advancement through a career path and promotion opportunities over any other factor. Doing so will result in finding a better employee