Question: 4) Quality is defined by the customer is a) an unrealistic definition of quality b) a user-based definition of quality c) a manufacturing-based definition of

4) "Quality is defined by the customer" is

  1. a) an unrealistic definition of quality

  2. b) a user-based definition of quality

  3. c) a manufacturing-based definition of quality

  4. d) a product-based definition of quality

The rationale for the answer is ?

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