Question: 5 - a) Quality Function Deployment (QFD) specifically, the House of Quality is an effective management tool in which customer expectations are used to drive

5 - a) Quality Function Deployment (QFD) specifically, the House of Quality is an effective management tool in which customer expectations are used to drive the design process or to drive improvement in the services industries. Draw a basic House of Quality and explain how a decision is made through a QFD. [8 marks] b) The Failure Mode Effect and Analysis (FMEA) methodology is a team effort where the responsible engineer involves assembly, manufacturing, materials, quality, service, supplier, and the next customer (whether internal or external). Describe FOUR (4) team leader responsibilities in establishing good practice of FMEA. [8 marks] c) There are numerous benefits of Six Sigma as a way to address issues and problems. Among the benefits of Six Sigma is reduction in defects that are allowed to reach the customer. List EIGHT other benefits of Six Sigma. [8 marks]

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