5 Exercise 12-10 (Static) Internal Business Process Measures and Customer Value Propositions (L012-13 The table shown below contains a variety of performance measures that companies might use as internal business process measures In their balanced Scorecards. Each measure is accompanied by a + or - to indicate whether the performance measure should increase or decrease over time. 022431 Book Required: For each measure, place an X in one of the three columns to indicate whether the measure would most likely be adopted by a company pursuing a strategy focused on operational excellence, product leadership, or customer intimacy ferences Operational Excellence Product Leadership Customer Intimacy Item Example Number of patents approved (y 1. Delivery cycle time) 2. Number of products designed() 3. Average contact hours per customer () 4. Non value added activity Cots (-) 6. Percent of suppliers with long-term contracts) 6. Number of modular product designs.) 7. Number of customized products co-dogned with customers Defect free units as a percentage of completed unit() 0 Number of options available for customers to choose from(