Exercise $12-10($Static$)$ Internal Business Process Measures and Customer Value Propositions $[$LO$12-1]$

The table shown below contains a variety of performance measures that companies might use as internal business process measures in their balanced scorecards. Each measure is accompanied by a $+$ or $-$ to indicate whether the performance measure should increase or decrease over time.

Required:

For each measure, place an $x$ in one of the three columns to indicate whether the measure would most likely be adopted by a company pursuing a strategy focused on operational excellence, product leadership, or customer intimacy.

$\backslash$table$[[$Item$,\backslash$table$[[$Operational$],[$Excellence$]],\backslash$table$[[$Product$],[$Leadership$]],\backslash$table$[[$Customer$],[$Intimacy$]]],[$Example Number of patents approved $(+),,x,],[1.$ Delivery cycle time $(-),,,],[2.$ Number of new products designed $(+),,,],[3.$ Average contact hours per customer $(+),,,],[4.$ Non$-$value$-$added activity costs $(-),,,],[5.$ Percent of suppliers with long$-$term contracts $(+),,,],[6.$ Number of modular product designs $(+),,,],[7.$ Number of customized products co$-$designed with customers $(+),,,],[8.$ Defect$-$free units as a percentage of completed units $(+),,,],[9.$ Number of options available for customers to choose from $(+),,,]]$