Question: 6. In six sigma what tool is used to visualize the process, tasks and activities required to produce a product or service? A. FMEA B.

6. In six sigma what tool is used to visualize

6. In six sigma what tool is used to visualize the process, tasks and activities required to produce a product or service? A. FMEA B. Process map C. House of quality D. Fishbone diagram 7. CTQ translates the Voice of the Customer (VOC) language into a measurable specification. A. TRUE B. FALSE 8. COPQ can be described as tangible (visible cost) and intangible (hidden cost). Which is a type of intangible cost? A. Rework B. Inspection C. Warranty D. Lost customer loyalty 9. The 80-20 Theory was developed by Vilfredo Pareto in 1906 to determine which inputs have the greatest impact on a process by looking at potential Root Causes. Which example accurately illustrates the principle? A. 20% of the issues create 80% of the problems B. 80% of the customers are satisfied 20% of the time C. 80% of the application is used D. 20% of the problem happens consistently 10. Cycle Time makes into consideration which one of the following elements? a. Time from customer request to the time the product is delivered to the customer b. Inventory time to order receipt c. Time after the product has been delivered to the customer d. Time to gather the voice of the customer

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