a. A disgruntled customer is returning a damaged suit jacket he bought the previous week that he needed for an event that night. He is extremely upset. What do you do?

b.A person walks into your store and mentions that she has just moved into the area and that this is the first time she has visited your store. What would you do to make her a customer now and a loyal customer in the future?

c.You are part of a team covering mens suits. We receive a new line of ties from a prominent designer. These ties are different from what Chernshas offered in the past. What would you recommend to the department to support the sales of these ties?

ASSIGNMENT:

a. In addition to the 3 structured interview questions provided, identify 3 additional behavioral based interview questions you recommend asking the candidates and provide your reasoning for asking each question.

b. Develop a scoring key for each interview question and create a formula to combine scores into an overall structured interview score. Review the 3 resumes and structured interviews. Score each candidate on your score key and submit.

c.Identify the candidate you recommend that Cherns hire for their open position and provide a justification in addition to the score