A basic single-server queuing model assumes a finite calling population, first-come, first-serve queuing discipline, Exponential arrival rate and Poisson service times. a True b False

2 Which of the following statement about Gantt chart is FALSE? a A Gantt chart shows activities start and finishing time and where the extra time is available b It is also known as bar chart c Gantt chart is often used in analyzing complicated projects involving numerous activities d Gantt chart is a direct precursor of Critical Path Method (CPM)

3 In a basic multiple-server queuing model, two or more independent severs in parallel serve multiple waiting lines. a True b False

4 The basis of queuing analysis is the trade-off between Employee satisfaction and customer satisfaction b The cost of improving service and the cost of making customers wait c Service providers a target service level and customer expectation d The cost of increasing service coverage and the cost of retaining desired service level

5 Which of the follow statement is TRUE regarding the total cost curve of a project? a When crashing a project, its indirect cost will increase b When crashing a project, its direct cost will decrease c The optimal project completion time is a time that results in the minimum point of the total cost curve d When crashing a project, its total cost will decrease