A call center uses Microsoft Outlook notes to support customer service calls and resolve issues The Outlook notes are stored on the physical hard drive and use the full Outlook to access and read these files They are stored in a PST file The team wants to move this knowledge to a centralized solution that all resources can access Questions What solutions would you recommend Would you build a custom solution or purchased package How do the companies currently manage knowledge in the organization

Question: A call center uses Microsoft Outlook notes to support customer service calls and resolve issues The Outlook notes are stored on the physical hard drive

A call center uses Microsoft Outlook notes to support customer service calls and resolve issues
The Outlook notes are stored on the physical hard drive and use the full Outlook to access and read these files. They are stored in a .PST file
The team wants to move this knowledge to a centralized solution that all resources can access

Questions

What solutions would you recommend?
Would you build a custom solution or purchased package?
How do the companies currently manage knowledge in the organization?

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Solutions for Centralizing Call Center Knowledge Recommended Solutions There are several solutions for the call center to centralize their knowledge stored in Outlook notes Knowledge Management System ... View full answer

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