Question: A certain process is arranged as shown above: Every customer starts at step G1 There are 3 servers providing the same service simultaneously to each

A certain process is arranged as shown above:

  • Every customer starts at step G1
  • There are 3 servers providing the same service simultaneously to each customer at step G2. A customer can go to any available server to get the service.
  • After G2, a customer will choose to go to either route 1 (G3 and G4) or route 2 (G5 and G6) to complete the service.

The time in minutes it takes to serve a customer at each step is shown in the following table.

Step G1 G2 G3 G4 G5 G6
Time (min) 4 15 2 7 2 3

This process can server ______ route 2 customers per hour. Round to the nearest whole number.

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