Question: A chatbot is a computer program designed to interact with people. It is capable of simulating seamless conversations with customers and typically exists on channels

A chatbot is a computer program designed to interact with people. It is capable of simulating seamless conversations with customers and typically exists on channels like Facebook Messenger, Siri, and WeChat.

Suppose you are designing a chatbot for a call center. Describe the main activities in the analysis and design. Make assumptions where required and draw diagrams to support your answer.

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Designing a chatbot for a call center involves multiple stages each focusing on deeply understanding customer needs specifying clear requirements and creating a system that meets those needs effective... View full answer

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