A client has phoned in a complaint about a recent property appraisal that was conducted at their home.

They have indicated that the agent was talking on his phone at the time of arriving at the property after being $10$ minutes late and the client felt dismissed by the agent and was no longer wanting to work with the agent to sell her property.

Explain the communication strategies $($what you would do or say$)$ you would use to respond to client$$s complaints