A client has phoned in a complaint about a recent property appraisal that was conducted at their home.

They have indicated that the agent was talking of his phone at the time of arriving at the property after being 10 minutes late and the client felt dismissed by the agent and was no longer wanting to work with the agent to sell her property.

In 100 - 150 words explain the communication strategies (what you would do or say) you would use to respond to the client's complaints.