Question: A ) Companies often benchmark themselves on various key performance indicators' ratings. How does Amazon.com perform on these key metrics as compared to its competitors?

A) Companies often benchmark themselves on various key performance indicators' ratings. How does
Amazon.com perform on these key metrics as compared to its competitors? (10 points)
Customer Satisfaction
Willingness to Recommend
Average Customer Spend
Frequency of Visit
A) Companies often benchmark themselves on various key performance indicators' ratings.

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