A customer asks you a question, but you do not know the answer. You feel that he expects you to know the answer. What would you be MOST likely to do?

1. Find your manager and have him or her answer the question
2. Tell the customer something now and correct it later if you find it was not accurate
3. Try to redirect the customers attention to a different topic you know better
4. Try to have the customer answer his own question by talking it through with him
5. Tell the customer that you do not know the answer, but that you will find it.