A customer has sent you a letter requesting a full refund for a concert ticket he purchased. The customer missed the concert because he wrote down the wrong date in his planner. Now he wants his money back because he missed the event. You must deny his claim request.

How can you avoid blaming the customer in your response?

Don$$t use you statements that sound preachy.

Ignore the request since the concert has passed.

Place the reasons after the refusal.

When refusing credit, what should you avoid including? Check all that apply.

Language that is objective and neutral

Disclosures that could cause a lawsuit

Language that causes hard feelings

An indirect organization pattern