A customer has sent you a letter requesting a full refund for a concert ticket he purchased. The customer missed the concert because he wrote down the wrong date in his planner. Now he wants his money back because he missed the event. You must deny his claim request.

How can you avoid blaming the customer in your response?

Place the reasons after the refusal.

Dont use you statements that sound preachy.

Ignore the request since the concert has passed.

What advice should you follow when preparing a letter refusing credit? Check all that apply.

Reveal the refusal in the first sentence.

Disclose all reasons for the refusal.

Provide alternatives that encourage the customer to continue business with you.

Keep the refusal respectful, sensitive, and upbeat.