Read the scenario, and then answer the question.

A customer has sent you a letter requesting a full refund for a concert ticket he purchased. The customer missed the concert because he wrote down the wrong date in his planner. Now he wants his money back because he missed the event. You must deny his claim request.

How can you avoid blaming the customer in your response? What advice should you follow when preparing a letter refusing credit? Check all that apply.

Reveal the refusal in the first sentence.

Disclose all reasons for the refusal.

Keep the refusal respectful, sensitive$,$ and upbeat.

Provide alternatives that encourage the customer to continue business with you.