Read the scenario, and then answer the question.

A customer has sent you a letter requesting a full refund for a concert ticket he purchased. The customer missed the concert because he wrote down the wrong date in his planner. Now he wants his money back because he missed the event. You must deny his claim request.

How can you avoid blaming the customer in your response?

Don$$t use you statements that sound preachy.

Place the reasons after the refusal.

Ignore the request since the concert has passed.