Question: A. First Call Resolution. The specification limits for the FCR are; LSL=75% and USL=100%. B. 5 Day Resolution. The specification limits for the 5DR are;

A. First Call Resolution. The specification limits for the FCR are; LSL=75% and USL=100%. B. 5 Day Resolution. The specification limits for the 5DR are; LSL=90% and USL=100%.

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