Question: Using the data given in Table 1, determine the process capability indices for performance metric. Provide the appropriate interpretation for the process capability indices drawn,

Using the data given in Table 1, determine the process capability indices for performance metric. Provide the appropriate interpretation for the process capability indices drawn, based on the available data.

A. 'First Call Resolution'. The specification limits for the FCR are; LSL=75% and USL=100%.

B. '5 Day Resolution'. The specification limits for the 5DR are; LSL=90% and USL=100%.

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