A light rail transit (i.e., LRT-Awesome) train caught fire during peak hour, not far from WoW Station on the OK Line. Thus, the rush-hour commuters were stranded following a disruption. Fire crews were deployed to put out the blaze, and all passengers were safely evacuated. Seven passengers have breathing difficulties and has been sent to the hospital. This incident also caused a massive traffic jam on the Bermuda Highway, as rubberneckers stopped or slowed their vehicles to get a good view of the action.

a. As LRT-Awesome operation manager, given the unexpected event that occurred (as above),

1. What immediate ONE (1) action you should be taken, so that all the uninjured commuters arrive at their destination on time safely?
2. How do you plan to improve the safety of the LRT system? You need to explain ONE (1) plan.
3. Due to the fire event, the LRT-Awesome image has been damaged. Discuss THREE (3) possible suggestions that could be implemented to improve the LRT- Awesome brand image.