a management case study implies the analysis of a specific case that raises managerial challenges. In general, a management case study appeals to either a real or fictitious scenario. In this scenario, there are typically numerous possible outcomes, viewpoints or alternative decisions. Students are expected to use critical thinking in analyzing the situation and giving recommendations for a course of action.

write a discussion between the four role play roles for Scenario 2

Scenario 2: A sales manager (Alyazia) approaches his General Manager with a complaint. He says that he does not receive the level of support from his colleagues (From the Technical Support Team) that he needs in order to keep his customer satisfied. Customers report issues with the quality of products and technical support. He continuously asks for support for serving the customer better and training for new products. However, to him, it seems like another sales manager (Avsha) with bigger customers gets all the support, and he as a manager of a small account is neglected. The General Manager reviews the records and does not see evidence of such discrimination. However, he decides to set up a meeting with all concerned parties in order to come to the bottom of the problem, enhance communication between the parties, and motivate them for improved collaboration in the future. Divide the roles of the group members and act out the meeting situation. Please prepare a script for the situation before the simulation. Role Play Roles: - The General Manager - Sales manager Alyazia - Sales manager Avsha - Technical support manager