Question: A mid - sized software development company, SoftDev Inc., embarked on a project to develop a new customer relationship management ( CRM ) system for

A mid-sized software development company, SoftDev Inc., embarked on a project to develop a new customer relationship
management (CRM) system for a major client. The project aimed to deliver a high-quality, user-friendly CRM system within
a tight six-month timeline. Despite detailed planning, the project faced numerous quality issues, including software bugs,
user interface design flaws, and inadequate user documentation. The project team struggled with maintaining quality
standards while adhering to the schedule. Discuss the impact of Total Quality Management Measures ?

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