Question: A process has three steps. Each customer must go through Step 1, Step 2, and then Step 3. Step 1 requires a processing time of

A process has three steps. Each customer must go through Step 1, Step 2, and then Step 3. Step 1 requires a processing time of 14 minutes per customer, Step 2 requires a processing time of 10 minutes per customer, Step 3 requires a processing time of 17 minutes per customer. The process operates 9 hours per day. Suppose we want to improve the process by adjusting the processing time of one of the steps. Which step should you improve? By how much? What is the process capacity after the improvement? Show a brief calculation and explanation

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