Question: A service process has five steps. Every customer must go through Step 1, Step 2, Step 3, Step 4, and Step 5. Step 1 has

A service process has five steps. Every customer must go through Step 1, Step 2, Step 3, Step 4, and Step 5. Step 1 has a capacity of 7.86 customers per hour, Step 2 has a capacity of 2.68 customers per hour, Step 3 has a capacity of 7.05 customers per hour, Step 4 has a capacity of 5.09 customers per hour, and Step 5 has a capacity of 2.65 customers per hour. The process operates 11 hours per day. Use at least 4 decimals in calculation and answer. What is the cycle time of the service process in minutes per customer? The cycle time is minutes per customer

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