Question: A quality control activity analysis indicated the following four activity costs of a hotel. Verifying credit card information $303,600 Customer service training 151,800 Discounting room
A quality control activity analysis indicated the following four activity costs of a hotel. Verifying credit card information $303,600 Customer service training 151,800 Discounting room rates due to poor customer service 75,900 Correcting charges to customer invoices 227,700 Total $759,000 Sales are $6,900,000 for the year. Prepare a cost of quality report. Round your answers to one decimal place, if necessary. Cost of Quality Report Quality Cost Percent of Total Percent of Quality Cost Classification Quality Cost Total Sales Prevention % Appraisal Internal failure 9% External failure Totals %
Step by Step Solution
There are 3 Steps involved in it
Get step-by-step solutions from verified subject matter experts
