Question: A quality control activity analysis indicated the following four activity costs of a hotel. Verifying credit card information $122,400 Customer service training 244,800 Discounting

A quality control activity analysis indicated the following four activity costs of

A quality control activity analysis indicated the following four activity costs of a hotel. Verifying credit card information $122,400 Customer service training 244,800 Discounting room rates due to poor customer service 367,200 Correcting charges to customer invoices Total 489,600 $1,224,000 Sales are $7,200,000 for the year. Prepare a cost of quality report. Round your answers to one decimal place, if necessary. Cost of Quality Report Quality Cost Classification Prevention Appraisal Internal failure External failure Totals Quality Cost Percent of Total Percent of Quality Cost Total Sales % % % % % % % % % %

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