Question: A quality control activity analysis indicated the following four activity costs of a hotel. Verifying credit card information $190,400 Customer service training 380,800 Discounting
A quality control activity analysis indicated the following four activity costs of a hotel. Verifying credit card information $190,400 Customer service training 380,800 Discounting room rates due to poor customer service 95,200 Correcting charges to customer invoices 285,600 Total $952,000 Sales are $5,600,000 for the year. Prepare a cost of quality report. Round your answers to one decimal place, if necessary. Cost of Quality Report Quality Cost Classification Quality Cost Prevention 380,800 Percent of Total Percent of Quality Cost Total Sales % % Appraisal 190,400 Internal failure 285,600 External failure 95,200 Totals 952,000 % %
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