A quality control activity analysis indicated the following four activity costs of a hotel.

Verifying credit card information	$96,000
Customer service training	384,000
Discounting room rates due to poor customer service	288,000
Correcting charges to customer invoices	192,000
Total	$960,000

Sales are $6,400,000 for the year. Prepare a cost of quality report. Round your answers to one decimal place, if necessary.

			Cost of Quality Report
Quality Cost Classification	Quality Cost		Percent of Total Quality Cost				Percent of Total Sales
Prevention				%				%
Appraisal
Internal failure
External failure
Totals				%				%